General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Dazzlehand’s online casino and sportsbook services. They set out the relationship between us and you as a user, and explain your obligations, our rights, and basic operational procedures. By registering or using the site you agree to follow these terms; if you do not accept them, do not use the services.
Account responsibilities
You are responsible for keeping your account details accurate and secure. This includes providing truthful personal information, maintaining control of your username and password, and preventing unauthorised access. We may suspend or close accounts that show signs of fraud, abuse, or breach of these terms. If you suspect unauthorised use of your account, notify us immediately at [email protected].
Verification and security
We may require identity or payment verification at any time to process deposits or withdrawals and to comply with security checks. Until verification is complete, access to some features or funds may be limited. You must cooperate with verification requests and provide valid documents when requested.
Eligibility requirements
To use our services you must be legally permitted to gamble in your jurisdiction and meet the minimum age requirement that applies where you live. It is your responsibility to ensure participation is lawful where you are located. We may refuse registration or close accounts if eligibility cannot be confirmed.
Acceptable platform use
Use the platform for lawful, personal gaming and betting only. Prohibited conduct includes attempting to manipulate games, using automated bots, colluding with other players, chargeback fraud, laundering funds, or otherwise exploiting system weaknesses. Abusive, threatening, or disruptive behaviour towards staff or other users is not permitted and may lead to account restrictions.
General bonus and promotion rules
Bonuses, free spins, and other promotions are subject to their own promotional terms in addition to these general terms. Each offer will state its eligibility, wagering requirements, game contributions, maximum bet limits, and expiry where applicable. We reserve the right to cancel or adjust promotions that are abused or based on errors. Bonus balances may be withheld pending verification checks.
Deposits and withdrawals
Available payment methods, minimums, maximums, and processing options are displayed in the cashier. Deposits may be credited instantly or after confirmation by the payment provider. Withdrawals are subject to verification and may be delayed for review. Payment providers may apply fees outside our control. We may refuse, freeze, or reverse transactions where suspicious activity or fraud is suspected.
Dispute resolution
If you have a complaint, contact our support team at [email protected] with full details and supporting documents. We will acknowledge receipt and carry out an internal review. If the issue remains unresolved after our review, you may seek independent legal advice. We aim to handle disputes promptly and fairly, but final resolution may depend on available evidence and account records.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and may be communicated by email. Continued use of the services after changes are posted indicates acceptance of the updated terms. It is your responsibility to review the terms regularly.